App Doesn't Load

[gygan]

If your app stopped loading and all you see is a purple splash screen come up for few seconds then please try deleting the GYGAN.INI file on your computer.

This may happen while you're a free user or right after upgrading your account.

To help us fix this bug please email us a copy of gygan.ini before you delete the file. Email file to support -at- gygan.com

Windows XP Users
Please go to C:\Documents and Settings \"user name"\Local Settings\Application Data\Gygan folder and (email a copy first) delete the gygan.ini file. Then try launching the app again.

If you can't find the folder then they may be hidden. Open My Computer >> Tools menu >> Folder Options >> View tab >> select Show Hidden Files and Folders and deselect Hide Protected Operating System Files.

Windows Vista and 7
Go to c:\users\username\appdata\roaming\gygan and (email a copy first) delete the gygan.ini file.

If the folder is not there then it may be hidden. Please follow the Windows XP instructions to Show Hidden Files and Folders.

Email customer support if you can't figure it out.

Your Antivirus and/or Firewall may also be causing the problem. View Different Post

[shambles]

Just a heads up, in 0.6.5.4, this should be done automatically now

[sasaaa]

can any one tell me from where i can change my internet connection setting into gygan....?????

[tb123456]

I DID NOT READ THIS MESS BEFORE I UNINSTALLED PROGRAM AND THEN I REINSTALLED IT AND NOW IT WONT LET ME USE MY EMAIL OR PASS WORD TO CREATE A NEW ONE. I STILL HAVE CREDIT WITH YOU AND WANT TO STILL USE IT CAN YOU PLEASE EMAIL ME OR CREDIT MY MONEY BACK TO ME. selina_nelson@hotmail.com

[wendyraupi]

I have just upgraded my account for the first time and now I cannot get gygan to load. It comes up for a few seconds but disappears. I am using CA Anti virus and Spyware. I am operating windows 7 and have been unable to find the gygan.ini file to delete.

[jessmika10]

Hi my app still want load I cant find the file ur talking about deleting
iv gone through all hidden files im stuck, please help

[gygan]

Jessmika - do you have antivirus software running? If so, can you check if Gygan is being blocked?

[larbre444]

The gygan.ini does not show up anywhere, I have turned on my read sys files. but I was not getting splash screen after I
hit gygan.exe. It would do nothing but act like it was fixing to start but do nothing so i uninstalled and reinstalled and it still
did nothing??? I looked in appl data but no file like gygan.ini???? also checked my anti-virus
thank you very much Larry

[tammybar]

it stop down;oading for two days whats going on

[henrym44]

i cant find gygan.ini