FAQs and Help
Q. What are feeds and how do they work?
A. If you plan on sharing multiple files then you can group them together in one feed. Instead of sharing a bunch of links, all you'll have to do is share one feed link. Users can add and remove feeds. Feeds can be password protected for privacy.
Q. Can I download files for free?
A. Yes. You can download files free. Free memberships get 4GB of downloading first month and 1GB every month after that.
Q. Can I upload any file format?
A. Yes. You can upload any file type. Videos, Photos, Documents, Etc.
Q. I finished downloading a file and now it just says 'Processing' in status column
A. When the status says 'Processing' that means the file is being decoded/encoded and compressed/uncompressed.
Q. Are there file size limits?
A. NO. You can upload any file size. There are no limits on file size or storage space.
Q. Can I link directly to a file?
A. No. Users will be required to download Gygan in order to download your file(s). The web link you share will have information about the file uploaded as well as download instructions.
Q. Do I need to split my files?
A. NO. You can upload any file size and breaking large files into smaller chunks is not required.
Q. Can I upload a folder from my computer?
A. Yes. You can drag and drop entire folder into Gygan and all the files will be bundled together.
Q. Why should I sign up for the Paid Membership?
A. Uploading is always free, but if you are planning on doing a lot of downloading then you will need to purchase download bandwidth.
Q. What about Download Speeds?
A. Gygan puts no limits on download speeds. Whether you're a free or paid member, our download speeds are never throttled.
Q. How can I earn money with Gygan?
A. Become an affiliate and get paid for every person you refer that downloads and uses Gygan application, free or paid.
Q. Is it complicated to upload files to Gygan?
A. Not at all. In fact, it's very easy. Download Gygan application to upload files.
Q. How fast can I download a file?
A. Gygan always provides top download speeds. Our download speeds are never throttled. Chances are we'll max out your connection.
Q. I lost the download link, what can I do?
A. You can find links to all of your previously uploaded content in the Upload tab.
Q. Can I resume a download/upload?
A. Yes. If for some reason your upload/download gets interrupted, you will be able to resume from where you left off.
Q. Can I search for files?
A. Yes. Members have the option to share files publicly. Only publicly shared files can be searched.
Q. Is it safe to download a file?
A. Although we do scan files for viruses, trojans, worms and other threats, we do advise you perform a scan before using the files. If you remain unsure, ask the sender for more details.
Q. How many times can a file be downloaded?
A. Unlike some other file transfer sites, your file can be downloaded an unlimited number of times. If you use an upgraded direct file link, the file will always be available for instant downloading.